I had bought my last 2 vehicles at Vic Bailey, so I go there in the rare times when a repair is needed. You can always make an appointment, but can usually get in quickly, even without one. The waiting room is close & comfortable, with free wi-fi & coffee; restrooms are clean. They will give you a ride home or to work, but I just take my laptop & reading matter to the waiting room. Their diagnosis time is reasonable, and you get time & expense estimates to help you decide what all you want to get done. One part had to be ordered for how I had damaged the car, but it was there for my 9:00 appointment the next morn. Like my prior visits, satisfactory work was done in reasonable time at a fair price.
I love the no hassle pricing and Vic Bailey made the purchase of my new Civic easy from start to finish. It was a big improvement over some of the car buying experiences in my past. I would highly recommend this dealer to my friends and family!
I walked off the property furious that the car salesmen wasted my afternoon, and that the car salesman was not aware of what cars were and were not for sale. Today, the car salesman calls me and informs me that the deal never went through and that the car is actually available. I hurriedly arrive to the lot to drive the car again. However, I was extremely disappointed in the quality of customer service I received both yesterday and today when trying to buy the car. Vic Bailey Honda claims on their website to "provided the best selection of vehicles, and quality customer service", yet this is not what I experienced. It was because of the poor customer service that I ultimately did not buy the car today. Not once did the manager come out today or yesterday to apologize for the mistake. Furthermore, the price of the car increased between today and yesterday. The salesman was willing to sell it to me for the cheaper price, yet when negotiating the deal, he continuously held this against me, and insisted this was a big favor he was doing for me.
I arrived to the Vic Bailey Honda yesterday afternoon to excitedly view a used car that had recently arrived to their lot that I saw online. A salesman greeted us and went to check on his computer to see if the car was still available and where it was located. I spent 1.5 hours at the dealership picking up the car from the detailer and test driving it. I was ready to buy the car. Upon arrival back to the dealership, the car salesman goes inside and comes back to inform us that the car has ALREADY BEEN SOLD.
Could not have had a better experience. Everyone was super nice and helpful. Brian Paslay was very respectful, and went above and beyond for us. Thank you Vic Bailey Honda we will return!
Last week while traveling from Raleigh to Atlanta, I had a light come on while on the highway indicating I had a possible tire issue. I pulled off and went to Vic Bailey Honda and I cannot say enough about how wonderful they were, especially my Service consultant Stephen. It was only myself and young daughter traveling. They inspected all the tires and replaced the flat, along with inspected the entire car for ease of mind. They got me up and running back on the road quickly and I cannot thank them enough for their kindness, speedy repair, and thoroughness. I just wish I lived closer so they could be my everyday service provider!
Vic Bailey Honda is a US Car Dealer based in Spartanburg, South Carolina. Vic Bailey Honda is located at 500 E Daniel Morgan Ave, Spartanburg, SC 29302, USA.
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